Privacy Policy - noelabs

Latest update: September 24th, 2024

At noelabs, we take privacy and data protection seriously. This Privacy Policy outlines how we process personal data as a data controller when you visit this website and when you contact us, for example, to request a trial. This Privacy Policy does not apply to the use of noelabs’s SaaS products and services, which are governed by specific contractual terms.

If you want more information about this, feel free to contact us.

1. Who is noelabs?

When we refer to “noelabs” in this Privacy Policy, we mean noésis software technologie, a French simplified joint-stock company with a capital of 1,000 euros, registered with the Versailles B trade and commercial register under n° 891 746 968, and having its head office at 13, rue edmé Fremy , 78000 Versailles, France ("noelabs"), acting as data controller of personal data under our control.

2. What is “personal data”?

Under European Data Protection Regulation n° 2016/679 (GDPR), effective from May 25, 2018, and French Law n° 78-17 of January 6, 1978, "Informatique et Libertés," personal data means any information relating to an identified or identifiable natural person (“data subject”) such as a name, email address, telephone number, or IP address. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

3. What personal data do we process and why?

At noelabs, the following personal data of visitors to our website may be processed:

• **Identification data**, such as first name, last name, email address, and phone number, provided when you contact us and request information about noelabs’s products and services. These data are processed to manage your contact request and maintain our relationship with you.
• **Any information you share with us**, such as details provided when contacting us, booking demos, or participating in discussions, typically combined with your identification data. These data are processed to accurately present our products and services to you.
• **Website and service usage data**, such as IP address, statistics, feedback, satisfaction surveys, case studies, and testimonials related to your use of noelabs services. These data are processed to improve the performance of our website.

Provision of your personal data is voluntary. However, if you do not provide certain information, we may not be able to respond to your requests or provide you with our services.

4. What is the legal basis for processing your personal data?

Under Article 6 of the GDPR, data controllers like noelabs rely on several legal bases for processing personal data:

• **Performance of a contract** or steps taken prior to entering into a contract.
• **Compliance with legal obligations**.
• **Legitimate interests**, such as improving our services, securing our website, and maintaining our relationship with you.
• **Consent**, where required.

When our processing is based on consent, you can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

5. How long does noelabs retain your personal data?

We retain your personal data for 3 years after our last contact, or if a contract exists between us, for the duration of the contractual relationship plus any necessary retention periods, in compliance with legal and regulatory obligations.

6. Is the processing of your personal data secure?

noelabs has implemented a range of security measures to protect your personal data and comply with GDPR. We monitor our systems around the clock and regularly scan for vulnerabilities.

Measures include:

• **SSL protection** on our website.
• **Continuous security monitoring** to prevent the loss, misuse, or alteration of personal data.
• **Access controls and encryption**, where appropriate.

7. Who do we share your personal data with?

Your personal data may be shared with our service providers (especially for IT services). In particular, the data you provide via our contact forms are processed by our partner Restly, Inc. noelabs ensures that all transfers of personal data are secure and meet high standards for privacy and data protection.

**Data transfers to third countries**

We may transfer your personal data to countries outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place, such as standard contractual clauses established by the European Commission or an adequacy decision by the European Commission, to ensure an equivalent level of protection of your personal data.

8. What are your rights?

Under applicable data protection laws, you have the right to:

• **Access** your personal data.
• **Rectify** any inaccuracies in your data.
• **Request erasure** of your data.
• **Restrict** the processing of your data.
• **Object** to processing.
• **Request data portability**.

You have the right to withdraw your consent at any time when processing is based on your consent.

You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR.

9. How to contact us?

For any questions about this Privacy Policy or to exercise your rights regarding the collection and processing of personal data, please contact us at: contact@noelabs.com or by phone at +33 1 72 78 27 78.

10. Changes

This Privacy Policy may be updated periodically to reflect changes in our services, technology, or applicable regulations. These updates will take effect once posted on our website.

11. Cookies

This website uses cookies. To learn more about our use of cookies, please visit our cookie policy.

12. Automated Decision-Making

We do not use automated decision-making or profiling in processing your personal data.